Return Policy (Online orders)
Wise Vice Vapors' return policy covers all unopened, unused hardware, for 30 days from the date of purchase. This includes mods, atomizers, tools, etc. For the purpose of safety and maintaining a sanitary facility, consumable items will not be accepted for return, and all consumable sales are final. Consumable items include e-juice, coils, wire, wicking material, drip tips, and batteries. If a nondefective item is opened and used, under no circumstances will it be eligible for return.
When purchasing directly from Wise Vice Vapors' website, each piece of hardware comes with a 30 day limited warranty, starting from the date of purchase. In order to be eligible for a return, you must initiate the return process by contacting us within those 30 days of initial purchase. This warranty excludes damage caused by operator error, mishandling, accidents, abuse, disassembly, or misuse. Some manufacturers require the warranty card included in the original packaging. Please retain all packaging after purchase.
All DOA (Dead On Arrival), Missing Product, or Incorrect Item claims must be reported to Wise Vice Vapors within 48 hours from the time of delivery. Carefully inspect all items upon delivery. As a consumer, it is your responsibility to notify us within 48 hours of any problems.
Return items that have been used with illicit or illegal substances will immediately be discarded and made ineligible for return or refund. You will be responsible for shipping charges for non defective returns. All shipping charges are NON REFUNDABLE (unless you received an Incorrect Item). When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond at our earliest convenience with instructions on how to return items from your order.
We can ship to (almost) any address in the United States. We are currently unable to ship to Arkansas, Idaho, Indiana, Kansas, or Maine due to local state laws. International shipping has not yet been established.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All orders containing a Wise Vice Vapors handcrafted e-juice will also be eligible for free shipping! Most orders will arrive at the Post Office within 24 hours of ordering. That being said, please be understanding that USPS does not have lobbies open on Sundays. To avoid leaving your purchased items in a nightly drop box, we greatly prefer the security of handing a package directly to a postal employee. This helps avoid any issues with packages not being picked up out of night drops, thefts, or other postal mishaps. We appreciate the understanding, and tracking information will be provided with every purchase.
Orders placed on weekdays will ship within 24 hours. Orders placed Saturday or Sunday will ship first thing the following Monday.